AI agents for support chat
Answer customer questions in chat and email from a knowledge base, and escalate the rest.
29 agents, each with its inputs, outputs and review level checked by a person.
Support chat agents answer customer questions in chat and email from a knowledge base and, when connected, from account and order data, and they escalate the rest to a person with the conversation summarised. They differ in what they are grounded on, what actions they can take and how much they do before a person sees the conversation. The listings record the help desks each agent connects to, the actions the vendor documents, what it returns and the review level.
Choose by your resolution goal and risk. Answering from documentation only is safe and limited; acting in your systems resolves more and needs guardrails. Pricing is often per resolution or per conversation, so the checked pricing note on each listing matters.
The agents
- Finby IntercomResolves customer conversations across chat, email and voice from a company's own knowledge and procedures.Usage-based, from $0.99 per outcomeNeeds configurationAutonomousDetails
- Adaby AdaResolves customer service requests on voice, chat and email and escalates the rest to a person.Pricing not publishedNeeds configurationAutonomousDetails
- Agentforceby SalesforceBuild service, sales and employee agents on Salesforce data with Agent Builder, instructions and actions.Usage-based, from $2 per conversationNeeds configurationOptional reviewDetails
- Agentforce Service Agentby SalesforceResolves service cases from Salesforce data and defined topics, and hands complex cases to a rep.Usage-based, from $2 per conversationNeeds configurationAutonomousDetails
- AI Answersby Help ScoutAnswers customer questions in Help Scout's Beacon from a Docs knowledge base and web sources.Usage-based, from $0.75 per resolutionNeeds configurationAutonomousDetails
- Automation Anywhere AI Agent Studioby Automation AnywhereBuild goal-driven agents that reason over documents and data and orchestrate bots, APIs and other agents.Pricing not publishedNeeds configurationOptional reviewDetails
- Botpressby BotpressVisual studio for support agents that resolve tickets, take actions and hand off to a person.Freemium, from $150/mo billed annuallyNeeds configurationOptional reviewDetails
- Crescendoby CrescendoResolves customer conversations on voice, chat, email and text and routes the rest to a person.Pricing not publishedNeeds configurationOptional reviewDetails
- Cresta AI Agentby CrestaHandles contact centre conversations end to end on voice and digital channels alongside human agents.Pricing not publishedNeeds configurationAutonomousDetails
- Decagonby DecagonRuns customer service agents on chat, voice and email from procedures written in plain language.Pricing not publishedNeeds configurationAutonomousDetails
- eesel AIby eeselAnswers support tickets and internal questions from connected help centres, docs and chat tools.Usage-based, from $0.40 per taskNeeds configurationOptional reviewDetails
- ElevenAgentsby ElevenLabsDeploys conversational agents on phone, web chat, WhatsApp, SMS and email from a shared configuration.Freemium, from $6/moNeeds configurationAutonomousDetails
- Forethoughtby ForethoughtResolves, classifies and routes support tickets using a company's past tickets and help content.Quote on requestNeeds configurationAutonomousDetails
- Freddy AI Agentby FreshworksAnswers and acts on customer requests in Freshdesk from connected knowledge and business apps.Subscription, from $29 per agent/moNeeds configurationAutonomousDetails
- Gladly Sidekickby GladlyResolves customer conversations from no-code guides and the full customer profile, then hands off with context.Pricing not publishedNeeds configurationAutonomousDetails
- Gorgias AI Agentby GorgiasAnswers shoppers and acts on orders, refunds and returns for ecommerce stores.Usage-basedNeeds configurationAutonomousDetails
- Kustomer AI Agentsby KustomerResolves customer conversations on chat, email, voice and social using the full customer record.Quote on requestNeeds configurationAutonomousDetails
- Lorikeetby LorikeetResolves complex support tickets end to end by following documented procedures across a team's systems.Subscription, from $2,100/moNeeds configurationAutonomousDetails
- Microsoft Copilot Studioby MicrosoftBuild, ground and publish agents to Teams, websites and apps with connectors and MCP servers.Usage-based, from $200/mo per 25,000 Copilot Credits packNeeds configurationOptional reviewDetails
- n8nby n8nA workflow tool that combines AI agents, integrations, code and human approval steps, cloud or self-hosted.Freemium, from €20/mo (annual)Needs configurationOptional reviewDetails
- NiCE Cognigyby NiCERuns contact centre agents on phone and chat with handoff to live agents.Pricing not publishedNeeds configurationAutonomousDetails
- Observe.AIby Observe.AIResolves customer requests on voice and chat with enforced authentication and policy steps.Pricing not publishedNeeds configurationAutonomousDetails
- Oliviaby ParadoxA conversational assistant that screens, schedules and onboards candidates over text.Pricing not publishedNeeds configurationOptional reviewDetails
- Parloaby ParloaDesigns, tests and runs contact centre agents on voice, chat and messaging.Pricing not publishedNeeds configurationAutonomousDetails
- Sierraby SierraBuilds customer service agents from a company's procedures and runs them on chat, voice, email and messaging.Usage-basedNeeds configurationAutonomousDetails
- Taskade AI Agentsby TaskadeCustom agents trained on files and project data that call tools and can be embedded on any site.Freemium, from $10/moNeeds configurationAutonomousDetails
- Voiceflowby VoiceflowBuilds customer support agents in a visual workflow editor and runs them on web, app, WhatsApp, SMS and voice.Pricing not publishedNeeds configurationAutonomousDetails
- Yuma AIby YumaResolves ecommerce support tickets and social messages through a connected helpdesk.Usage-basedNeeds configurationOptional reviewDetails
- Zendesk AI Agentsby ZendeskResolves multi-step customer requests inside Zendesk on messaging, email and voice.Subscription, from $55 per agent/moNeeds configurationAutonomousDetails
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Related
Groups that share agents with this one.
Questions
What is a resolution?
A conversation the agent closed without a person, by the vendor's definition. Vendors define it differently, so compare the pricing pages linked from the listings.
Can the agent issue refunds or change orders?
Some can when connected to the relevant systems and configured to; the inputs and integrations on each listing show what the vendor documents.