AgentCatalogue

Gorgias AI Agent

Answers shoppers and acts on orders, refunds and returns for ecommerce stores.

Visit Gorgias See the contract

Software you sign up for or install and run yourself. Submitted listing, not yet checked. Nothing on this page is sponsored.

What it does

Gorgias AI Agent is the customer service agent inside the Gorgias helpdesk for ecommerce brands. It is trained on a store's Shopify data, answers product and order questions, and acts on orders, refunds and returns across the helpdesk inbox, voice and SMS, including reading images shoppers send in chat. Gorgias connects to Shopify, BigCommerce, Magento and WooCommerce and to apps such as Loop Returns, Yotpo, Recharge, Bloomreach and Attentive. AI Agent is included on every helpdesk plan and is billed only for conversations it resolves on its own.

Type
Software product
Pricing
Usage-based
Setup
Needs configuration
Access
Web app
Human review
Runs without review
Integrations
Shopify, BigCommerce, Magento, WooCommerce, Loop Returns, Yotpo, Recharge, Bloomreach, Attentive
Vendor
Gorgias
Website
gorgias.comChecked 23 September 2026
Listed
23 September 2026

You provide

  • Shopify store data
  • Product information
  • Customer conversations from chat, email, voice and SMS
  • Images sent by shoppers

You receive

  • Resolved conversations
  • Order, refund and return actions
  • Product recommendations

How the work runs

  1. 01

    Connect the store and helpdesk channels

  2. 02

    The agent answers questions from store data

  3. 03

    It acts on orders, refunds and returns in Shopify

  4. 04

    Conversations it cannot resolve go to the team inbox

Before it is handed over

Runs without review.

Find more like it

Customer supportSupport chatTicket triageE-commerce
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