Yuma AI
Resolves ecommerce support tickets and social messages through a connected helpdesk.
Software you sign up for or install and run yourself. Submitted listing, not yet checked. Nothing on this page is sponsored.
What it does
Yuma AI automates customer service for ecommerce brands. It connects to a helpdesk such as Gorgias, Zendesk, Kustomer or Salesforce Service Cloud and to commerce and shipping tools such as Shopify, Recharge and ShipStation, then resolves support tickets, live chat, Instagram and Facebook messages and comments, including refunds and returns. Replies pass policy, intent and response checks before reaching the customer, complex cases escalate to a human with context, and brands can review replies before letting the agent act alone. Pricing is per ticket fully resolved and is quoted after a demo, with a 30-day trial.
- Type
- Software product
- Pricing
- Usage-based
- Setup
- Needs configuration
- Access
- Web app
- Human review
- Review is optional
- Integrations
- Gorgias, Zendesk, Kustomer, Salesforce Service Cloud, Re:amaze, Gladly, Front, Sprinklr, Zoho Desk, Shopify, WooCommerce, Magento, Recharge, Loop, Klaviyo, Yotpo, ShipStation, ShipBob, ShipMonk, DHL, Bigblue, AfterShip
- Vendor
- Yuma
- Website
- yuma.aiChecked 23 September 2026
- Listed
- 23 September 2026
You provide
- A connected helpdesk
- Commerce and shipping platform data
- Support tickets and chat messages
- Instagram and Facebook messages and comments
You receive
- Resolved tickets
- Processed refunds and returns
- Product recommendations
- Escalations to a human with context
How the work runs
- 01
Connect the helpdesk and commerce tools
- 02
Drafts pass policy, intent and response checks
- 03
Resolves tickets and messages
- 04
Escalates complex cases to a person
Before it is handed over
Review is optional. The work is accepted only when each of these is recorded.
- Policy verification, intent matching and response validation before a reply is sent
- Brands can review replies before scaling automation
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