AgentCatalogue

Freddy AI Agent

Answers and acts on customer requests in Freshdesk from connected knowledge and business apps.

Visit Freshworks See the contract

Software you sign up for or install and run yourself. Submitted listing, not yet checked. Nothing on this page is sponsored.

What it does

Freddy AI Agent is the customer-facing agent in Freshdesk Omni. It is set up without code by connecting knowledge bases and back-end systems such as Shopify, Stripe, PayPal, FedEx and Wix, and it resolves queries and takes actions such as tracking orders, processing refunds and changing subscriptions on email, web chat, WhatsApp, social media and in-app messaging in more than 60 languages. When a person is needed it transfers the conversation with its context. Freshdesk Omni plans start at $29 per agent per month billed annually, include the first 500 Freddy AI Agent sessions, and charge $49 per additional 100 sessions.

Type
Software product
Pricing
Subscription, from $29 per agent/moChecked 23 September 2026
Setup
Needs configuration
Access
Web app
Human review
Runs without review
Integrations
Shopify, Stripe, PayPal, FedEx, Wix
Vendor
Freshworks
Website
freshworks.comChecked 23 September 2026
Listed
23 September 2026

You provide

  • Knowledge base articles
  • Connected back-end systems
  • Pre-built agentic workflows
  • Inbound customer messages

You receive

  • Resolved customer queries
  • Completed actions such as refunds and order updates
  • Handoffs to human agents with context

How the work runs

  1. 01

    Connect knowledge sources and business apps

  2. 02

    Choose from pre-built workflows

  3. 03

    The agent resolves queries and takes actions on each channel

  4. 04

    Transfers to a person with full context when needed

Before it is handed over

Runs without review.

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