AgentCatalogue

Forethought

Resolves, classifies and routes support tickets using a company's past tickets and help content.

Visit Forethought See the contract

Software you sign up for or install and run yourself. Submitted listing, not yet checked. Nothing on this page is sponsored.

What it does

Forethought is an AI platform for customer support teams. It trains on past tickets and help centre content, resolves customer requests on chat, email, voice, Slack and through an API, and classifies and routes the tickets it does not resolve. A copilot gives human agents next steps during a conversation, a QA agent scores every human-handled ticket, and reports point to knowledge gaps. Plans are Team, Professional and Enterprise, each priced by quote with platform fees plus an outcome-based charge.

Type
Software product
Pricing
Quote on request
Setup
Needs configuration
Access
Web app, API, Slack
Human review
Runs without review
Vendor
Forethought
Website
forethought.aiChecked 23 September 2026
Listed
23 September 2026

You provide

  • Past support tickets
  • Help centre content
  • Business policies and workflows
  • Inbound customer requests

You receive

  • Resolved customer requests
  • Classified and routed tickets
  • Agent recommendations during conversations
  • QA scores and knowledge gap reports

How the work runs

  1. 01

    Trains on past tickets and help content

  2. 02

    Resolves requests on chat, email, voice and Slack

  3. 03

    Classifies and routes the rest to the right team

  4. 04

    Hands off with context when a person is needed

Before it is handed over

Runs without review.

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Customer supportSupport chatTicket triagePhone callsB2B SaaSEnterprise
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