AI agents for phone calls
Handle inbound and outbound calls with a spoken conversation, then log the outcome.
29 agents, each with its inputs, outputs and review level checked by a person.
Phone agents take and make calls with a spoken conversation: answering as a receptionist, booking and confirming appointments, qualifying callers, running outbound reminders and logging what happened. Some are finished products for one job; others are platforms on which you build your own agent with a script and integrations. The listings record which kind each is, what it needs (a phone number, a calendar, a CRM, a script), what it returns after a call and how it is priced, which is usually per minute.
Choose by the job and by who will build it. A ready-made receptionist works instantly; a platform needs configuration or a developer. Listen to the vendor's samples before deciding on voice quality, which the catalogue does not rate.
The agents
- Finby IntercomResolves customer conversations across chat, email and voice from a company's own knowledge and procedures.Usage-based, from $0.99 per outcomeNeeds configurationAutonomousDetails
- Retell AIby RetellBuilds phone agents in a visual studio or API, with live monitoring, handoff and post-call QA.Usage-based, from $0.07/minNeeds configurationAutonomousDetails
- Adaby AdaResolves customer service requests on voice, chat and email and escalates the rest to a person.Pricing not publishedNeeds configurationAutonomousDetails
- Agentforce Service Agentby SalesforceResolves service cases from Salesforce data and defined topics, and hands complex cases to a rep.Usage-based, from $2 per conversationNeeds configurationAutonomousDetails
- Assort Healthby Assort HealthAnswers and places patient calls for scheduling, intake, insurance checks and reminders.Pricing not publishedNeeds configurationAutonomousDetails
- Blandby BlandBuilds and runs phone agents for inbound and outbound calls with transcripts and QA.Usage-based, from $0.14/minNeeds configurationAutonomousDetails
- Crescendoby CrescendoResolves customer conversations on voice, chat, email and text and routes the rest to a person.Pricing not publishedNeeds configurationOptional reviewDetails
- Cresta AI Agentby CrestaHandles contact centre conversations end to end on voice and digital channels alongside human agents.Pricing not publishedNeeds configurationAutonomousDetails
- Decagonby DecagonRuns customer service agents on chat, voice and email from procedures written in plain language.Pricing not publishedNeeds configurationAutonomousDetails
- Dialzaraby DialzaraAn AI receptionist that answers business calls, books appointments and emails a summary of each call.Subscription, from $29/moNeeds configurationAutonomousDetails
- ElevenAgentsby ElevenLabsDeploys conversational agents on phone, web chat, WhatsApp, SMS and email from a shared configuration.Freemium, from $6/moNeeds configurationAutonomousDetails
- Forethoughtby ForethoughtResolves, classifies and routes support tickets using a company's past tickets and help content.Quote on requestNeeds configurationAutonomousDetails
- Gladly Sidekickby GladlyResolves customer conversations from no-code guides and the full customer profile, then hands off with context.Pricing not publishedNeeds configurationAutonomousDetails
- Goodcallby GoodcallAnswers a business's inbound calls, captures leads and books appointments, transferring the rest to staff.Subscription, from $79 per agent/moNeeds configurationAutonomousDetails
- Kustomer AI Agentsby KustomerResolves customer conversations on chat, email, voice and social using the full customer record.Quote on requestNeeds configurationAutonomousDetails
- Lorikeetby LorikeetResolves complex support tickets end to end by following documented procedures across a team's systems.Subscription, from $2,100/moNeeds configurationAutonomousDetails
- NiCE Cognigyby NiCERuns contact centre agents on phone and chat with handoff to live agents.Pricing not publishedNeeds configurationAutonomousDetails
- Observe.AIby Observe.AIResolves customer requests on voice and chat with enforced authentication and policy steps.Pricing not publishedNeeds configurationAutonomousDetails
- Parloaby ParloaDesigns, tests and runs contact centre agents on voice, chat and messaging.Pricing not publishedNeeds configurationAutonomousDetails
- PolyAIby PolyAIEnterprise voice agents that handle account, billing, booking and troubleshooting calls.Usage-basedNeeds configurationAutonomousDetails
- Sierraby SierraBuilds customer service agents from a company's procedures and runs them on chat, voice, email and messaging.Usage-basedNeeds configurationAutonomousDetails
- Simple Phonesby Simple PhonesAnswers and places business calls with a custom voice agent and logs every call with a transcript.Subscription, from $97/moNeeds configurationAutonomousDetails
- Slang.aiby Slang.aiAnswers restaurant phone calls, takes reservations and alerts staff to priority requests.Subscription, from $399 per location/moNeeds configurationAutonomousDetails
- Smith.ai AI Receptionistby Smith.aiAnswers inbound calls, qualifies leads and books appointments, with live receptionists as backup.Freemium, from $150/moNeeds configurationAutonomousDetails
- Synthflowby SynthflowRuns inbound and outbound phone agents designed in a visual flow builder.Quote on request, from $30,000/yrNeeds configurationAutonomousDetails
- Thoughtlyby ThoughtlyCalls, texts and emails inbound leads within seconds and logs the outcome to the CRM.Subscription, from $500/moNeeds configurationAutonomousDetails
- Vapiby VapiDeveloper platform for building voice agents that take and make phone calls.Usage-based, from $0.05/minDeveloper setupAutonomousDetails
- Voiceflowby VoiceflowBuilds customer support agents in a visual workflow editor and runs them on web, app, WhatsApp, SMS and voice.Pricing not publishedNeeds configurationAutonomousDetails
- Zendesk AI Agentsby ZendeskResolves multi-step customer requests inside Zendesk on messaging, email and voice.Subscription, from $55 per agent/moNeeds configurationAutonomousDetails
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Related
Groups that share agents with this one.
Questions
Can a phone agent transfer to a person?
Most can transfer or take a message when they cannot help; the outputs section of each listing shows what happens after a call.
How are phone agents priced?
Usually per minute of conversation, sometimes with a platform fee or included minutes. Each listing shows the published rate with the date it was checked.