AgentCatalogue

Decagon

Runs customer service agents on chat, voice and email from procedures written in plain language.

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Software you sign up for or install and run yourself. Submitted listing, not yet checked. Nothing on this page is sponsored.

What it does

Decagon runs customer service agents for enterprises on chat, voice and email. Teams write the workflows the agent follows as Agent Operating Procedures in natural language, connect their tools, and the agent resolves customer requests and produces analytics on what it handled. A Watchtower feature provides ongoing quality assurance and a Suggestions feature proposes knowledge updates. Pricing is not published.

Type
Software product
Pricing
Pricing not published
Setup
Needs configuration
Access
Web app
Human review
Runs without review
Vendor
Decagon
Website
decagon.aiChecked 23 September 2026
Listed
23 September 2026

You provide

  • Agent Operating Procedures in natural language
  • Connected tools
  • Inbound conversations on chat, voice and email

You receive

  • Resolved customer conversations
  • Analytics on handled conversations
  • Suggested knowledge updates

How the work runs

  1. 01

    Teams write procedures in natural language

  2. 02

    The agent follows them on chat, voice and email

  3. 03

    Watchtower reviews quality on an ongoing basis

Before it is handed over

Runs without review.

Find more like it

Customer supportSupport chatPhone callsEnterprise
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