Ada
Resolves customer service requests on voice, chat and email and escalates the rest to a person.
Software you sign up for or install and run yourself. Submitted listing, not yet checked. Nothing on this page is sponsored.
What it does
Ada is a customer service automation platform for enterprises. It takes a company's knowledge base, standard operating procedures and API connections to back-end systems, then resolves customer requests over voice, messaging and email. Cases it cannot handle are escalated to human agents, and the platform reports on resolution performance. Pricing is arranged through a demo and is not published.
You provide
- Knowledge base content
- Standard operating procedures
- API connections to business systems
- Inbound customer requests
You receive
- Resolved customer requests
- Escalations to human agents
- Performance analytics
How the work runs
- 01
Connect knowledge, procedures and systems
- 02
The agent handles requests on voice, chat and email
- 03
Unresolved cases go to a human agent
Before it is handed over
Runs without review.
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