Fin
Resolves customer conversations across chat, email and voice from a company's own knowledge and procedures.
Software you sign up for or install and run yourself. Submitted listing, not yet checked. Nothing on this page is sponsored.
What it does
Fin is Intercom's AI customer agent. It answers and resolves customer requests using a company's policies, help content, brand guidelines and configured multi-step procedures such as account updates and refunds, and it works with Intercom as well as Salesforce, HubSpot and Freshdesk helpdesks. It runs on chat, email, voice, Slack and social channels, and hands conversations to a human team with the context kept. Intercom charges per outcome, meaning a conversation Fin resolves or a workflow it completes.
You provide
- Business policies and operating procedures
- Brand tone and guidelines
- Configured multi-step procedures
- Customer data from connected systems
- Inbound customer conversations
You receive
- Resolved conversations
- Completed procedures such as refunds and account updates
- Handoffs to a human team with context
How the work runs
- 01
Ingests knowledge, policies and brand guidelines
- 02
Answers the customer on the channel they used
- 03
Runs configured procedures when a task is needed
- 04
Hands off to a person when it cannot resolve
Before it is handed over
Runs without review.
Find more like it
← All agentsSimilar agents
Agents that share this one's category, use cases or setup.
- Zendesk AI Agentsby ZendeskResolves multi-step customer requests inside Zendesk on messaging, email and voice.Subscription, from $55 per agent/moNeeds configurationAutonomousDetails
- Forethoughtby ForethoughtResolves, classifies and routes support tickets using a company's past tickets and help content.Quote on requestNeeds configurationAutonomousDetails
- Lorikeetby LorikeetResolves complex support tickets end to end by following documented procedures across a team's systems.Subscription, from $2,100/moNeeds configurationAutonomousDetails
- Freddy AI Agentby FreshworksAnswers and acts on customer requests in Freshdesk from connected knowledge and business apps.Subscription, from $29 per agent/moNeeds configurationAutonomousDetails
No agent matches. Clear the search or choose another filter.