Zendesk AI Agents
Resolves multi-step customer requests inside Zendesk on messaging, email and voice.
Software you sign up for or install and run yourself. Submitted listing, not yet checked. Nothing on this page is sponsored.
What it does
Zendesk AI Agents resolve customer requests inside Zendesk across messaging, email and voice. They draw on help centre articles, company policies, external documents such as Google Drive files and PDFs, and connected back-end systems, handle multi-step requests in more than 30 languages, and route what they cannot finish to the right team with the conversation context. AI Agents are included in every Suite and Support plan; Suite Team starts at $55 per agent per month paid yearly, and usage beyond the included allowance is billed per automated resolution.
- Type
- Software product
- Pricing
- Subscription, from $55 per agent/moChecked 23 September 2026
- Setup
- Needs configuration
- Access
- Web app
- Human review
- Runs without review
- Integrations
- Google Drive
- Vendor
- Zendesk
- Website
- zendesk.comChecked 23 September 2026
- Listed
- 23 September 2026
You provide
- Help centre articles
- Company policies
- Google Drive files and PDFs
- Connected back-end systems
- Inbound conversations
You receive
- Resolved customer requests
- Escalations to the right team with context
How the work runs
- 01
Connect knowledge and systems
- 02
Clarify the customer's intent
- 03
Complete the request across connected systems
- 04
Route unresolved cases to a team
Before it is handed over
Runs without review.
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