PolyAI
Enterprise voice agents that handle account, billing, booking and troubleshooting calls.
Software you sign up for or install and run yourself. Submitted listing, not yet checked. Nothing on this page is sponsored.
What it does
PolyAI builds voice agents for enterprise contact centres. The agents handle inbound calls involving account management, billing, bookings, authentication, troubleshooting and FAQs in multiple languages, route calls and escalate to live representatives, and an Agent Development Kit lets developers add custom integrations through APIs. Every agent decision is visible for oversight. Ongoing use is priced per minute and quoted after a demo.
You provide
- Call flows and enterprise system connections
- Inbound customer calls
You receive
- Resolved calls
- Call routing decisions
- Escalations to live representatives
How the work runs
- 01
Build the agent with the development kit and integrations
- 02
Handle inbound calls
- 03
Route or escalate when needed
- 04
Review agent decisions
Before it is handed over
Runs without review.
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