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Cresta AI Agent

Handles contact centre conversations end to end on voice and digital channels alongside human agents.

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Software you sign up for or install and run yourself. Submitted listing, not yet checked. Nothing on this page is sponsored.

What it does

Cresta AI Agent is the autonomous agent in Cresta's contact centre platform, which also includes Agent Assist, Conversation Intelligence and Quality Management. The AI Agent handles customer conversations on voice and digital channels end to end, the same platform gives human agents real-time guidance, and quality management screens conversations automatically. It integrates with NICE, Salesforce, Five9, Cisco, Twilio, Amazon Connect, Genesys and RingCentral. Pricing is not published.

Type
Software product
Pricing
Pricing not published
Setup
Needs configuration
Access
Web app
Human review
Runs without review
Integrations
NICE, Salesforce, Five9, Cisco, Twilio, Amazon Connect, Genesys, RingCentral
Vendor
Cresta
Website
cresta.comChecked 23 September 2026
Listed
23 September 2026

You provide

  • Live customer conversations on voice and digital channels
  • Connected contact centre and CRM systems

You receive

  • Handled conversations
  • Quality scores
  • Real-time guidance for human agents

How the work runs

  1. 01

    Connect the contact centre platform

  2. 02

    The AI Agent handles conversations

  3. 03

    Quality management screens the results

Before it is handed over

Runs without review.

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