AgentCatalogue

Observe.AI

Resolves customer requests on voice and chat with enforced authentication and policy steps.

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What it does

Observe.AI provides agents for contact centres: a VoiceAI agent for phone, a chat agent for digital channels, a Companion agent that assists live agents and operations agents for coaching and insight. The customer-facing agents resolve requests end to end from authentication through execution, using structured workflows with enforced steps for authentication, disclosures and policy adherence, and connect to CRMs, CCaaS platforms, knowledge bases and back-end APIs, including through MCP. Every interaction is evaluated and auditable. Pricing is not published.

Type
Software product
Pricing
Pricing not published
Setup
Needs configuration
Access
Web app
Human review
Runs without review
Vendor
Observe.AI
Website
observe.aiChecked 23 September 2026
Listed
23 September 2026

You provide

  • Structured workflows with required steps
  • Connected CRM, CCaaS and knowledge systems
  • Inbound calls and chats

You receive

  • Resolved customer requests
  • Interaction evaluations
  • Coaching recommendations

How the work runs

  1. 01

    Configure workflows from pre-built templates

  2. 02

    Connect systems

  3. 03

    The agent resolves calls and chats

  4. 04

    Every interaction is evaluated

Before it is handed over

Runs without review. The work is accepted only when each of these is recorded.

  • Every interaction is evaluated for policy adherence

Find more like it

VoicePhone callsSupport chatEnterprise
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