AgentCatalogue

NiCE Cognigy

Runs contact centre agents on phone and chat with handoff to live agents.

Visit NiCE See the contract

Software you sign up for or install and run yourself. Submitted listing, not yet checked. Nothing on this page is sponsored.

What it does

NiCE Cognigy is an enterprise conversational AI platform for contact centres. It deploys agents that understand intent, answer customers over phone, chat, messaging and social channels in multiple languages with real-time translation, and route or escalate to a live agent when needed; an agent copilot gives human agents real-time guidance. It integrates with Avaya, Amazon Connect, Genesys, NiCE CXone, Microsoft and 8x8. Pricing is not published.

Type
Software product
Pricing
Pricing not published
Setup
Needs configuration
Access
Web app
Human review
Runs without review
Integrations
Avaya, Amazon Connect, Genesys, NiCE CXone, Microsoft, 8x8
Vendor
NiCE
Website
cognigy.comChecked 23 September 2026
Listed
23 September 2026

You provide

  • Knowledge content
  • Connected contact centre and business systems
  • Inbound calls and messages

You receive

  • Automated customer conversations
  • Routing decisions and escalations
  • Real-time guidance for human agents
  • Interaction analytics

How the work runs

  1. 01

    Build the agent and connect systems

  2. 02

    Handle calls and chats with intent detection

  3. 03

    Escalate to a live agent when needed

Before it is handed over

Runs without review.

Find more like it

Customer supportPhone callsSupport chatEnterprise
← All agents

Agents that share this one's category, use cases or setup.