Sierra
Builds customer service agents from a company's procedures and runs them on chat, voice, email and messaging.
Software you sign up for or install and run yourself. Submitted listing, not yet checked. Nothing on this page is sponsored.
What it does
Sierra is a platform for building and running conversational customer service agents. Teams give it standard operating procedures, transcripts, recordings or plain English descriptions, and the Ghostwriter tool turns them into a multilingual agent with guardrails that runs on chat, SMS, WhatsApp, email, voice and ChatGPT. Insights tooling monitors conversations, flags ones that need attention and supports A/B experiments, and every change can be reviewed before it ships. Sierra describes outcome-based pricing but does not publish rates.
You provide
- Standard operating procedures
- Call transcripts and recordings
- Plain English descriptions of the agent
- Connected data sources
You receive
- A deployed multichannel agent
- Resolved customer conversations
- Monitoring and experiment reports
How the work runs
- 01
Ghostwriter drafts the agent from procedures and transcripts
- 02
A person reviews and validates changes before shipping
- 03
The agent handles conversations on chat, voice, email and messaging
- 04
Insights flags conversations that need attention
Before it is handed over
Runs without review. The work is accepted only when each of these is recorded.
- Changes are reviewed and validated before deployment
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