Gladly Sidekick
Resolves customer conversations from no-code guides and the full customer profile, then hands off with context.
Software you sign up for or install and run yourself. Submitted listing, not yet checked. Nothing on this page is sponsored.
What it does
Sidekick is the AI agent in the Gladly customer service platform. Teams train it with Guides, no-code workflows written in natural language, plus a company description and tone-of-voice instructions, and it uses each customer's profile, conversation history and order data to resolve common questions and take actions across chat, voice, email, SMS and social channels as one continuous thread. It connects to Salesforce, Zendesk and commerce, logistics and marketing systems, and hands conversations to a person with the context intact. Pricing is not published.
You provide
- Guides written in natural language
- Company description and tone of voice
- Customer profiles and conversation history
- Order data
You receive
- Resolved conversations
- Actions taken in connected systems
- Handoffs to a human with full context
How the work runs
- 01
Write Guides and brand guidance
- 02
The agent answers and acts across channels
- 03
Conversations needing a person are handed off with context
Before it is handed over
Runs without review.
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