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Parloa

Designs, tests and runs contact centre agents on voice, chat and messaging.

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Software you sign up for or install and run yourself. Submitted listing, not yet checked. Nothing on this page is sponsored.

What it does

Parloa is an AI Agent Management Platform for enterprise contact centres. Teams design agents in Parloa Studio from pre-built and custom skills, test them, and run them on phone, chat, WhatsApp, Facebook Messenger and Apple channels, with analytics from Parloa Lens and a Conversation Store. It connects to Salesforce, SAP, ServiceNow, Zendesk, Microsoft, Genesys, Twilio, AWS Connect and Cisco, and supports handoff to human agents and agent assist. Pricing is not published.

Type
Software product
Pricing
Pricing not published
Setup
Needs configuration
Access
Web app
Human review
Runs without review
Integrations
Salesforce, SAP, ServiceNow, Zendesk, Microsoft, Genesys, Twilio, AWS Connect, Cisco, UiPath, Verint, Celonis
Vendor
Parloa
Website
parloa.comChecked 23 September 2026
Listed
23 September 2026

You provide

  • Agent designs built in Parloa Studio
  • Pre-built and custom skills
  • Connected enterprise systems
  • Inbound calls and messages

You receive

  • Handled customer conversations
  • Handoffs to human agents
  • Conversation analytics

How the work runs

  1. 01

    Design the agent in Studio

  2. 02

    Test and evaluate it

  3. 03

    Deploy on voice, chat and messaging

  4. 04

    Monitor through Lens and the Conversation Store

Before it is handed over

Runs without review.

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Customer supportPhone callsSupport chatEnterprise
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