AgentCatalogue

AI Answers

Answers customer questions in Help Scout's Beacon from a Docs knowledge base and web sources.

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Software you sign up for or install and run yourself. Submitted listing, not yet checked. Nothing on this page is sponsored.

What it does

AI Answers is Help Scout's self-service agent. It answers customer questions on a website or in an app through Beacon using the company's Docs knowledge base, other web sources and custom instructions, and a customer who is not helped can escalate to the support team from the same conversation. Help Scout also offers an Inbox Assistant that drafts replies and summarises threads for human agents. AI Answers costs $0.75 per resolution after a three-month free trial, with monthly caps and prepaid options, on top of Help Scout plans that start free and go to $25 per user per month.

Type
Software product
Pricing
Usage-based, from $0.75 per resolutionChecked 23 September 2026
Setup
Needs configuration
Access
Web app
Human review
Runs without review
Vendor
Help Scout
Website
helpscout.comChecked 23 September 2026
Listed
23 September 2026

You provide

  • Docs knowledge base articles
  • Website and other web content
  • Custom instructions
  • Customer questions through Beacon

You receive

  • Answered customer questions
  • Escalations to the support team

How the work runs

  1. 01

    Connect Docs and web sources

  2. 02

    Beacon answers customer questions

  3. 03

    Unanswered questions escalate to the team

Before it is handed over

Runs without review.

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