Botpress
Visual studio for support agents that resolve tickets, take actions and hand off to a person.
Software you sign up for or install and run yourself. Submitted listing, not yet checked. Nothing on this page is sponsored.
What it does
Botpress is a platform for building customer support agents in Botpress Studio, a visual builder where the agent is described in natural language and escalation rules and fallbacks are configured without code. Agents read the knowledge base and account data, resolve tickets end to end including refunds, account updates and order corrections, and hand off to a person with the conversation history when needed. They deploy to webchat, WhatsApp, Slack and Viber and connect to Zendesk, Intercom, HubSpot and Salesforce. A free plan covers 25 conversations a month and paid plans are billed by conversation volume.
- Type
- Software product
- Pricing
- Freemium, from $150/mo billed annuallyChecked 23 September 2026
- Setup
- Needs configuration
- Access
- Web app, Slack
- Human review
- Review is optional
- Integrations
- Zendesk, Intercom, HubSpot, Salesforce, WhatsApp, Slack, Viber
- Vendor
- Botpress
- Website
- botpress.comChecked 23 September 2026
- Listed
- 23 September 2026
You provide
- Tickets from a connected helpdesk
- Knowledge base and documentation
- Account and order data
- Escalation rules
You receive
- Resolved tickets
- Refunds, account updates and order corrections
- Handoffs to a person with context
How the work runs
- 01
Describe the agent in Botpress Studio
- 02
Connect the helpdesk and data
- 03
Set escalation rules and fallbacks
- 04
Deploy to channels
Before it is handed over
Review is optional. The work is accepted only when each of these is recorded.
- Hot handoff to a human with history and the steps already tried
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